Energy Moving LLC

PLEASE BELIEVE THE REVIEWS BEFORE YOU REGRET!!!

I had a terrible experience with this household mover company. Navistar Van Lines hired Energy Moving Systems for the pick-up and storage, and R&M Transportation for the delivery. I contracted for a move from Tallahassee, FL to Austin, TX, paid 50% of the price upon signing the contract, and was promised a pick-up within three days. However, they arrived a week late and demanded three times the contract price, threatening to not pick up my belongings unless I paid. I was left with no choice but to pay them $7500, an increase from the initial $2500 contract price.

They also threatened to dump my items if I didn't pay in advance. After the pick-up, they gave me no estimated delivery date and were extremely unresponsive to my calls. Jason, a representative of Energy Moving, was extremely rude and insulting every time I called, blaming me for not paying for a premium moving service and claiming he had given me discounts when I never asked for any. After six weeks, someone called me to say my items would be delivered on a Friday without any chance for me to choose a delivery day or time window.

Upon delivery, the R&M Transportation delivery man demanded the remaining money before I had even seen my items. He also forced me to sign the delivery receipts before unloading the truck. One of the worst things was that they only accepted cash or Zelle, making it impossible for me to dispute the payment for mis-delivery or misbehavior. They also required all payments upfront, essentially holding me hostage.

Overall, my experience with Navistar Van Lines, Energy Moving Systems, and R&M Transportation was beyond disappointing, and I would not recommend their services to anyone.

Move size: 2 Bedroom Home Service cost: $8000

For our move from FLA to PA, we did not select this company..our original moving broker that we had contracted with on 8/3/2019 was INTERNATIONAL VAN LINES & they passed us off to Energy Moving Systems on 9/9/2019 which was the day before they were scheduled to be at our house on 9/10/19. I immediately read reviews about Energy online & was mortified that this would be the company coming to move our stuff, but it was too late to be able to find another mover in less than 12 hours!! And the price was now $1500 more than originally quoted. Talk about being between a rock and a hard place!!

I must say this was the most stressful moving experience we have ever had with THE CREW THAT UNLOADED OUR INVENTORY IN PA. Large furniture items that had been carefully wrapped (blankets & tape) & packed in Vero Beach, FL by a different crew down there arrived at our home here in PA TOTALLY UNWRAPPED, DIRTY, SCRATCHED, GOUGED & EVEN DESTROYED!!

The rental truck that EMS used in Vero Beach to pack us up was not the truck that was used to deliver our inventory in PA. In fact, when EMS contacted us to set up the delivery in PA, they told us our inventory was NOW on 2 separate trucks & they wanted to deliver 1/2 of it the following day & couldn't tell us when the other 1/2 would be delivered. We told them NO..that it all needs to be delivered at the same time. The customer service manager got very rude to my husband on the phone & ACTUALLY HUNG UP ON MY HUSBAND. So 2 days later, our whole house shipment came in 1 truck which means it had been handled & shifted around from truck to truck at least 4 times!!

Many of the boxes that I had so carefully & painstakingly packed with bubble wrap, Styrofoam dish sheets & packing paper were so damaged that from the looks of them, I don’t know how anything could have survived! I did have several pieces in the boxes that were destroyed.

Boxes had holes gouged into them, some that were so destroyed they had been re-taped around & around the perimeter of the boxes to hold them together, mushed boxes and then to top all of this off, the head of the moving crew here in PA opted to ROLL SOME OF THE BOXES UPSTAIRS & DOWNSTAIRS RATHER THAN CARRYING THEM!! I have never in my life seen such disregard & disrespect for other people’s property, ESPECIALLY when your primary job is moving people’s property!

They also had items on the truck that were NOT ours, so I hope they found the proper home for them. I feel fortunate that the only thing missing in our shipment was a hand truck dolly.

We did take out extra insurance when we booked this and I AM SO THANKFUL THAT WE DID!! I've never done that before & have now been through the 3-month process of filing a claim & waiting for reimbursement. Our damage & replacement costs were over $3000!! But even when the furniture is repaired, I can't imagine it will look like the condition it was in when it left our house in FLA! We take such pride of ownership in our "stuff" and I was HEARTBROKEN & IN TEARS when they brought it to us in PA!

PLEASE FOLKS, STAY AWAY FROM EMS! I would be so disheartened to have someone else go through our nightmare!

Move size: 4 Bedroom Home Service cost: $8000

DO NOT USE THIS COMPANY!! They under bid, charged twice as much, made me work while they were GONE FOR 3 HOURS (who does that?!?!) with promise of discount-then didn’t justify their final bill of $16,500! (Their bid was $8,007!) No final weight, no final box count including box sizes for accurate charges. Gouged my wood floors after removing the 3/4 inch foam I put down to protect it, dented and scratched our new fridge to high heaven, pieces of my like-new piano are missing, broke our garage door, leaving it open and our house exposed, and wouldn’t wait 10 minutes for me to get there to see it and do a final walk thru - when I told them I was on my way right then, they’d called while they were already on their way out of town! They are still refusing responsibility even tho we’ve never before or since had a problem with the door and it worked perfectly the night before - they moved items off the high shelves in the garage (right next to the open door on the ceiling) last. They made us pay in full when a truck arrived, and didn’t tell us that it was only partial delivery until it was empty and over 1/2 our things were still missing!! Apparently our things have been on a truck for WEEKS in CALIFORNIA even tho we moved from IDAHO to TEXAS. I am horrified thinking of what condition our remaining belongings are in at this point. They have until Tuesday for final delivery before breach of contract and STILL WONT GUARANTEE DELIVERY. It took them WEEKS to finally tell us where our things are. Oh! And last week I got a call from the storage unit they used in Idaho - asking us for payment on the unit?!?!?! Apparently it still has some of their moving supplies in it?!?!?! Do yourself a HUGE FAVOR.. if they show up at your door because they were contracted out (it was US Standard Moving that let us down there) JUST TURN THEM AWAY. ugh.

Move size: 3 Bedroom Home Service cost: $16500

We were originally notified of delivery on the 14, 15, or 16 of December We made special arrangements for someone to be there. Then we were notified that delivery would be December 17 or 18. We again made arrangements for someone to be there. On December 19 (the last day of the guaranteed delivery window) we found out they were in Bend, Oregon finishing a delivery and would then drive to Kirkland, Washington (at least 9 hours away) and deliver our goods on the last scheduled day which was a Saturday, December19. They called from Portland, Oregon at 7pm and said they would be leaving in 20 minutes. Having already been given bad information about delivery times, we were reluctant to do anything but let them proceed. They arrived at 10:35 to a senior citizen apartment building which was past curfew time. All they acknowledged was that they were there before the deadline. They proceeded to unload until after midnight. Noise complaints were received from other residents. We did an inventory which originally showed two missing boxes. A recount showed three missing boxes. The driver then went around item by item and said there was only one missing box. Since it was after midnight and people were complaining, we signed the document. The next day we unloaded and the original count was correct; there were two missing boxes.

Service cost: $2665

They showed up on time, arrived 4 days later across the country to my new home but without the smaller truck which I paid $350 in order to get into my driveway. The long haul driver had no excuse for why they didn't bring a smaller truck which resulted in me moving my items the last 1/4 mile in my pickup truck in a lightning and thunderstorm. I can forgive all of this but here's the rub.. the gentleman (Slava) who originally picked up our stuff to take to the long haul driver decided to keep my 20 ft extension ladder. After acknowledgement that he kept the ladder and after numerous promises to return the ladder, he has never delivered my ladder. While he was always available via phone, he has not lived up to his word. I would avoid using Energy Moving, LLC if you want to keep your possessions. If he ever delivers my ladder I will remove this post.

Move size: 1 Bedroom Home Service cost: $4000

This company is very terrible. They cheated customers, come to pick up 6 hrs late than expected, and then spent 12 hrs picking up, most time they do not work, and asked for money and food. They threatened to damage your items if you do not pay money and food for the workers immediately in the middle of pick-up. And then even you paid tip immediately, they still damaged one of most expensive items in my house. I reported to the company, they cheated me that they will pay for replacement, but it will never happen after you calling many,many times. They damaged other 3 most expensive items during transportation and also careless. The great service they can provide is to charge money, and can really move the damaged and useless items to the destination. Very terrible service and cheating company. If you tried their website, you will find it is not a real one. They only have two persons, one is to charge money, and another one is driver who damage your items. Stay away from them. If you get into them by a broker, ask the broker company to change one for you. If a broker pick or recommend such a company for you, the broker is not a good one also. I had experience will such a broker called buget van line, who work with energy moving, such a terrible company, to cheat customers.

Service cost: $4800

I have moved many times using various movers. I have always had a pleasant experience until dealing with Energy. They refused to work with our pick up and delivery dates and then tried to over charge us based upon the weight of the truck. We had them re-weigh the truck and the weight was incorrect. It was a gut feeling when we met the driver that something didn't feel right. At that point we just wanted to get our stuff and be done with them. I would have given a zero star if I could.

Move size: 2 Bedroom Home Service cost: $7000

Horrible Experience; actually worst of my life! Unbelievable these people are allowed in our homes, around our kids and personal property. They work with RELO VAN LINES and were contracted by ALL STATE VAN LINES RELOCATION out of Florida. Stay away from all of these crooks.

A year later I am still so angry at this company/Slava owner of Energy Moving. We moved from CA to WA. Late in everything, didn't load and move everything on contract list, lied, stole, threatened me, intimidated my wife. We are missing very expensive items that would be very easy to sell in a pawn shop. We will never see these again and have sentimental value and most likely will never be replaced. STAY AWAY. IF THEY ARE CONTRACTED THROUGH A BROKER, DO NOT LET THEM HANDLE THE MOVE. IT IS BETTER TO BE LATE THAN HAVE WHAT HAPPENDED TO US HAPPEN TO YOU.

Move size: 4+ Bedroom Home Service cost: $8000